Your pet will be hospitalized in a fully staffed 24-hour ICU with a veterinarian overseeing their care.

• Patient updates: You will receive a phone call from the doctor overseeing your pet’s care twice daily, typically between 6-7 AM and 6-7 PM. You are welcome to call anytime for a general update on your pet’s condition from a staff member.  Remember that no news is good news – we will always call if there is a change in your pet’s condition.
• Diet: We provide all food during your pet’s stay.  If your pet is on a special diet please let us know so we can decide if it’s best for you to bring food from home.  We cannot accept raw diets in the hospital.
• Personal belongings: We provide all bedding during your pet’s stay.  While we understand the desire to provide your pet with reminders of home, these items often end up in our laundry and can be lost or damaged in that process.  We recommend avoiding leaving personal belongings in the hospital.
• Visits: We are more than happy to arrange visits with your pet while they are hospitalized.  The following guidelines help us ensure your pet’s care is not interrupted:
  • During shift changes our doctors hold rounds, an opportunity to update incoming staff on your pet’s condition and to discuss their treatment plan. Please avoid visiting between 7-8 AM and PM to allow for thorough, uninterrupted rounds. 
  • If your pet is stable and able to move without pain we will use an exam room for your visit. If we are busy there may be a bit of a wait until we can free up the space and personnel to facilitate your visit.  Please keep in mind the lobby is not always the best indicator of how busy we are.  Surgical procedures and critically ill patients may keep us busy in the back
  • For some pets we’ll need to make arrangements for you to visit within the ICU. ICU visits are limited to 10 minutes at a time. 
  • Please call ahead to schedule a visit time at (603) 431-3600. This way we can try to optimize the timing of your visit to avoid a significant wait. 

We understand that seeing your pet disappear through a door into the unknown is stressful.  Please take comfort in knowing our team is doing everything in their power to get your pet feeling better and back home to you.